When Words and Actions Matter Most: Responding to Harm in Senior Living In the Context of COVID-19

May 1, 2020 RLDatix Marketing

Senior living centers are tasked with caring for the most vulnerable population during the COVID-19 public health emergency. As the pandemic continues, various measures have been put in place to mitigate risks and focus attention on the importance of mental wellbeing and empathic communication in long term centers.

ECRI and RLDatix have partnered again and delivered a compelling webinar led by Dr. Tim McDonald, Chief Patient Safety & Risk Officer, RLDatix and Jean Harpel, Operations Manager PSRQ Aging Services, ECRI

In this timely and relevant webinar, participants have learned how the CANDOR (Communication and Optimal Resolution) toolkit can be used in senior living environments to support empathetic and effective communication with residents and their families. 

Following the webinar, participants will come away with  

  • Tips and techniques for delivering emotional first aid to staff, residents and families after unexpected adverse events, including those related to COVID-19 
  • An understanding of the power of empathy and compassion, specifically in senior living centers  

This webinar qualified for 1.0 CE hours under ASHRM continuing education

Watch the on-demand recording now

Meet the Speakers:

Dr. Tim McDonald 



Tim McDonald, Chief Patient Safety & Risk Officer, RLDatix

Dr. Tim McDonald currently serves as the Chief Patient Safety & Risk Officer for RLDatix. Prior to joining RLDatix, Dr. McDonald served as the president for the Center for Open and Honest Communication at the MedStar Institute for Quality and Safety and a Professor of Law at Loyola University – Chicago. Dr. McDonald is a physician-attorney who has assisted more than 200 hospitals and health systems to implement a culture of “normalized compassionate honesty” combined with “fair and accountable culture” transformation. Dr. McDonald has received numerous national and international Patient Safety awards including the American College of Medical Quality’s Founder’s Award, the Institute of Medicine – Chicago Patient Safety Award, and the Medically Induced Trauma Support Services (MITSS) Hope Award. Dr. McDonald holds an A.B. Degree in Chemistry from Wabash College, an M.D. from Indiana University School of Medicine; and a J.D. from Loyola University School of Law.

Jean Harpel, MSN, RN, GCNS, CPASRM
Operations Manager, PSRQ Aging Services, ECRI

Ms. Harpel is a geriatric clinical nurse specialist and a risk management analyst. In her present role, she provides environment-of-care safety and security and quality and risk management consultation to aging services/post-acute care providers. She has developed institutional- based learning programs utilizing electronic media, traditional lecture, just-in-time activities and bedside initiatives that have focused on safe and efficient care delivery.

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