Empathetic Communication and Caring for the Caregiver During COVID-19

April 14, 2020 RLDatix Marketing

COVID-19 is a global pandemic that presents an enormous set of challenges for hospitals around the world. As we wrestle with the physical impact of this outbreak, concerns around the mental and emotional state of healthcare workers are at the forefront. Clinicians are being tasked with not only providing care but delivering difficult news to patients and their families about what is happening, what to expect, and how to prepare.

RLDatix and ECRI have come together to deliver a special webinar on this topic, led by Dr. Tim McDonald, Chief Patient Safety & Risk Officer, RLDatix and an expert on Communication and Optimal Resolution (CANDOR) and Dr. Andrew Furman Executive Director, Clinical Excellence, ECRI.

The live webinar took place on Thursday, April 16th at 1:00 pm EST.

The webinar includes two role-playing videos that address real-world scenarios healthcare workers are facing today.

  • Scenario one illustrates an empathetic conversation healthcare workers have with the wife of a COVID-19 patient who needs to be placed on a ventilator due to a rapid decline in his condition.
  • Scenario two demonstrates the pressure and emotional stress healthcare workers experience after a terrible harm event.

During this 60-minute webinar and Q&A session, Dr. Tim McDonald will share the value of the CANDOR process and how the lines of communication for patients and care teams can be used to mitigate the negative consequences of this crisis and help support our healthcare workers as they seek emotional first aid, a sense of well-being, and morale.

 

Watch the on-demand recording

Meet our speakers:

Dr. Timothy McDonald

Chief Patient Safety & Risk Officer, RLDatix

Dr. Andrew Furman

Executive Director, Clinical Excellence, ECRI

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