Healthcare is one of the highest-risk environments when it comes to workplace violence. Many organizations are working to change that and encourage staff to report their experiences.
Two of this month's readings took us on a deep-dive into technology's potential to transform patient experi...
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Patient experience covers many aspects of the healthcare delivery system. Check out our blog for three strategies to build upon your current patient experience efforts.
Capture patient feedback directly to kick-start your service recovery process with insights into what's working and where you can improve.
As smart technologies enter the field of healthcare, HIPAA compliance and enforcement officials are working to scale the act to include this new technology.
There’s no doubt that IT has improved healthcare initiatives and enhanced the care that patients receive - from automating processes, improving data collection and enhancing the patient experience.
As healthcare processes become more digital, there’s been a renewed focus on human interaction.
Training 30 percent more people. Implementing 30 percent more projects. Achieving 30 percent measurable improvement. For Memorial Medical Center this is a recipe to quality improvement.
As the expectation around patient experience grows, health systems must look to juggle the different demographics and cater to all patients’ needs.
Peer reviews have shifted to transform an intimidating process into one that focuses on shared learning rather than individual blame. Along the way, the technology that supports them has changed too.
A rigorous education plan to engage staff with the RL Suite helps Memorial Health System show staff that their feedback & efforts are important to the ultimate goal of creating the safest environment
It goes without saying that every patient going through the healthcare system has unique needs and wants.The question becomes, how can healthcare design the process of providing patient experience?
To engage staff and promote use of the RL6, Mass. Eye & Ear started office hours to create an open forum for questions and learning.
Do you sometimes wish you had an extra set of hands? Our Remote System Optimization services might just be the solution you've been looking for.
Learning and change are partners in the evolution of healthcare. There are lots of ways to build a learning culture - from the complexity of a root cause analysis to having open conversations.
The looming shortage of family physicians is pushing healthcare professionals to plan for a future where access to primary care will be more difficult. Take a deep dive into the physician shortage.
Building trust. Harnessing the power of technology. Creating sustainable improvement. According to this month's readings, the future of healthcare is change.
Though it feels like 2018 has just started, we know that planning is well underway for programming for Patient Safety Awareness Week to get staff engaged with your patient safety priorities.
2017 has been an amazing year for our online community, RL HUB! Here's a round up of our top content and favorite moments.
As 2018 quickly approaches, healthcare remains an industry poised for even more change, prompting the question: what is next for healthcare? We dive in to the concept of Era 3.
Two of this month's readings took us on a deep-dive into technology's potential to transform patient experiences - and one takes us back to a critical skill that no technology could ever replace.
Root cause analysis helps healthcare organizations identify underlying factors that increase the likelihood of errors. RCA works to put focus on the incident, not individual blame.