4 Ways To Optimize Your Incident Reporting Software

November 14, 2016 Laura Kavanagh

When it comes to software, there’s no such thing as ‘one-size fits all.’ Your organization might need to update your reporting processes for new state regulations, or perhaps you work in a behavioral care clinic that requires very specific information for reports. We create the software, but it’s people like you that really take the system and make it your own.

Our clients never cease to amaze us with the amazing work they do within their hospitals, and how they think outside the box when it comes to problem solving. RL is always here to help, but it’s people like you who really drive change.

We do our best to showcase these amazing stories through our webinar series, but know from time to time things get busy and those who want attend are unable. This is why, I’ve highlighted a few them here for you to see how organizations from across North America have been using RL6.

Configure Your System for Enterprise Risk Management
Your system doesn’t have to be siloed to one department or facility. Kaiser Permanente North West (KPNW) identified the need for a streamlined event reporting process across all facilities in the North West. This included replacing current systems with RL, updating processes, and introducing a new system for facilities still using paper. Despite the unique needs, KPNW configured the system to meet employee safety, security, and general event types. Download their presentation slides here or watch the on-demand!

Going live with a new system? Create your own customized forms!
There might be regulatory bodies or organizations that you need to report into, and your form needs to be configured to these needs to meet local requirements. Windsor Regional Hospital identified specific areas that needed to be documented in their organization, including information for the Ontario Nursing Association, as well as security breaches and employee injury. See how the hospital moved to the latest version of RL6 and rolled out these new configurations.

Move Away From Anonymous Submission by Building a Reporting Community
Being the one who identifies an issue shouldn’t be something to be scared of. A culture of transparency is important when it comes to identifying adverse events. The more you catch, the better you can prepare and plan for improvements! This all starts from a mandate to improve transparency, and this is what Massachusetts Eye and Ear Clinic rolled-out to their facility to improve reporting. Along with a full action plan, Massachusetts Eye and Ear saw reporting numbers rocket when staff was given the tools and trust to identify events.

Use Your Reports To Identify Unique Events
Lehigh Valley Health Network (LVHN) had identified 120 IV pump events within an 18 month period, with 8 of them considered serious, so the team decided that action needed to be taken to prevent further concerns. After reviewing the current processes, LVHN came up with a 5-step process that proved to reduce the potential for error or made the error more identifiable. To learn more about their process, watch the on-demand presentation here!

There are so many ways you can steer your own initiatives when it comes to reporting. Take a look at our case studies and webinars for inspiration on how you can take your reporting strategies to the next level.

Have something you’d like to showcase yourself? Write it in the comments, share it on HUB or reach out to present a webinar of your own!


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