We know that healthcare organizations believe that the sky is the limit when it comes to improving patient safety and quality in healthcare. At RLDatix, we want you to feel the same about using our software.
To help you achieve all your goals with your software, we have created Success Plans, which provide a personalized approach to helping you achieve your strategic goals. Whether you are looking to get the most out of your system, accelerate your results or have more time to focus on improving patient safety, RLDatix’s Success Plans can help you get there.
“Success Plans are for any client that sees value in optimizing and expanding their use of the software,” says Sheryl Moran, vice-president of Customer Success at RLDatix.
Whether you’ve just gone live, or you’re an established user of our software or you need help with a special project, Success Plans give you that extra level of hands-on assistance to get the most out of your software and to be there for your internal resources to support their learning and development.
“Success Plans are really intended to elevate the whole client experience to a higher level than what clients can access through our regular support channels,” says Moran, “Not only do Success Plans include ad added level of service where RLDatix experts work directly in your software on a day-to-day basis, the plans also bundle in value-added benefits such as Rewards, free RLDatix Palooza passes, discounts on add-on services, and much more.”
One of the primary benefits of RLDatix’s Success Plans is our Optimization Services, offered by our Customer Success Team. Your dedicated Success Manager (SM) is a system expert who will remotely configure and administer your software, including forms design, report building, alert management, and more. The optimization service offers your organization peace of mind through:
- Worry-free system configuration and maintenance,
- Freeing up your time spent on system administration to let you focus on what really matters,
- Optimization of the system based on best practices,
- Ensuring against software administration disruptions due to staff turnover,
- Saving time and money on training and special system administration requests and
- Completion of special projects that you may not have the time or skills needed to complete.
“It really is like having another person on your team. Our SM is the go-to person for all levels of support with our system,” University of California Office of the President.
From Optimization Services to RLDatix Palooza and much, much more, Success Plans provide you with the best RLDatix can offer to help you reach new heights.