Whitepapers & Guides

When Peer Support Is Not Enough –– Referring Colleagues with Severe COVID-19 Key Takeaways

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Webinar: When Peer Support Is Not Enough K E Y T A K E A W A Y S Four Foundational Processes of Motivational Interviewing (MI) Emphasis on spirit, rather than technique (PACE) "People are generally better persuaded by the reasons which they have themselves discovered than by those which have come into the mind of others." Blaire Pascal, 17th century philosopher Core Skills (OARS + I&A) • Engaging provides the platform for focusing • Focusing helps clarify the goals and direction • Focusing is an ongoing process of seeking and maintaining direction and setting specific, achievable goals (Miller and Rollnick, 2013) Open Ended Questions • Can't be answered by yes or no, or a one- word response • Invite the person to reflect and elaborate • Help you understand another Affirming • A statement of the existence or truth of something • Recognize that which is good, including the person's worth as a fellow human being • Often starts with "you" Reflecting (simple and complex) • Simple - stays close to the speaker's words • Complex - makes a guess Summarizing • Change talk - Patient speech that favors movement in the direction of positive change; specific to a particular behavior change target • Elaborating - Asking for more information, more detail, in what ways, an example, etc. • Affirming – commenting positively on the person's statement • Reflecting - continuing the paragraph, etc. • Summarizing – collecting bouquets of change talk Informing & Advising (with permission, elicit-provide-elicit) Engaging - shall we walk together? Focusing - where shall we go? Evoking - why are we going there? Partnership Acceptance Compassion Evocation 1 2 3

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