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Case Study: Vanderbilt Medical Center

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CLIENT Vanderbilt University Medical Center HEALTHCARE ORGANIZATION TYPE Hospital and Health Network CLIENTS SINCE 2006 PRODUCTS RL6:Risk WEBSITE www.mc.vanderbilt.edu KEY CHALLENGES – Events not being tracked due to complex processes and technology – Minimal insight into adverse events – Difficult for front-line staff to record an event – Irrelevant fields often appeared on forms, which caused frustration amongst users KEY BENEFITS – Number of events reported increased by 50% with RL6 – Time needed to analyze events reduced by 50% – Near misses being actively recorded and acted upon Vanderbilt Medical Center (VMC) is a comprehensive healthcare facility dedicated to patient care, research and biomedical education. Its reputation for excellence in each of these areas has made Vanderbilt a major patient referral center for Tennessee and the Southeast. People choose Vanderbilt for their healthcare needs not only because of its excellence in medical science, but also because the faculty and staff are dedicated to treating patients with dignity and compassion. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education and research. ORGANIZATIONAL SNAPSHOT

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