[On-Demand] When Words and Actions Matter Most: Reducing Harm with CANDOR – The RLDatix Compassionate Approach
During this interactive case-based discussion, attendees will learn about the evolution of approaches to the response to patient harm that is rooted in a non-punitive, fair yet accountable Culture. The discussion will include the power of empathic and honest communication to patients, families and loved ones after harm and will include issues surrounding the impact of harm events on the emotional well-being of health care workers.
