The CMS survey and certification process is facing unprecedented challenges – both historical and new. Accrediting agencies and providers are feeling the impact. But with challenge also comes opportunity. Listen to Rick Curtis, CEO, Center for Improvement in Healthcare Quality (CIHQ), as he provides an analysis of the present and a glimpse into the future. As head of the nation’s fourth deeming authority for acute care hospitals, Rick will provide keen insight on: - The basics of the survey/certification process - The CMS annual report to Congress on accrediting organizations - CMS’ response to the COVID pandemic and its impact survey readiness - How the public health emergency has opened the door to fundamental changes in the survey process And much more.