If you didn't have the chance to attend the initial webinar “Empathetic Communication and Caring for the Caregiver During COVID-19” (or if you’d like a refresher), we have included a short video summarizing the session led by Dr. Timothy McDonald, Chief Patient Safety & Risk Officer, RLDatix and Dr. Andrew Furman, Executive Director, Clinical Excellence, ECRI. Learn how the Communication and Optimal Resolution (CANDOR) supports healthcare staff on the frontlines as they practice empathetic communication and seek emotional first aid, a sense of well-being, and morale.
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Advancing patient safety worldwide: Q&A with Drs. Tim McDonald and Darren Kilroy
Advancing patient safety worldwide: Q&A with Drs. Tim McDonald and Darren Kilroy
Safer Patients: Using CANDOR to Improve Health Equity
How Arkansas Children's is using CANDOR to nurture a culture of empathy and transparency and prioritize health equity to keep patients and health workers safer.
29:21Infection Surveillance & Technology in 2021
Infection prevention and control, as COVID-19 has highlighted, is essential to maintaining health security and providing continuity of service.
43:51Connecting the Heart with the Head: When High Reliability Meets Health Worker Safety
This session will describe the paradigm shift in the approach to preventing and responding to patient harm that includes establishment of a psychologically safe culture and management of harm that inc
RLDatix: Helping to Keep Patients and Health Workers Safe
RLDatix helps organisations drive safer, more efficient care by providing governance, risk and compliance (GRC) tools that drive overall improvement and safety.
![[On-Demand] When Words and Actions Matter Most: Reducing Harm with CANDOR – The RLDatix Compassionate Approach](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTcwODAxJmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzYxOGRiNDRiMTExMmIuUE5HJnZlcnNpb249MDAwMCZzaWc9NzExOGE3OGI2OGQwMjBmNzE0MjQyY2U4ZmY4YzFjMDM%25253D&size=1&version=1665679078&sig=ce59f8bf0c2312ea9ec70c4ffa4f383c&default=hubs%2Ftilebg-videos.jpg)
56:15[On-Demand] When Words and Actions Matter Most: Reducing Harm with CANDOR – The RLDatix Compassionate Approach
During this interactive case-based discussion, attendees will learn about the evolution of approaches to the response to patient harm that is rooted in a non-punitive, fair yet accountable Culture.
Caring for Health Worker Mental Health and Well Being Through COVID-19 – and Beyond
Learn more about the challenges health workers continue to face and strategies that leadership can adopt to help support their mental health and wellness.
33:47Connecting the HEART with the HEAD to Improve Patient & Health Worker Safety
Innovation Theater Presentation by Dr. Tim McDonald, Patient Safety & Risk Officer at RLDatix, and Deanna Tarnow, Senior Director, Risk Management and Patient Safety, BETA Healthcare Group.
43:31When Words and Actions Matter Most - Responding to Patient Harm: The Case for Communication and Resolution Programs
Dr. Tim McDonald's, Chief Patient Safety & Risk Officer at RLDatix, presentation at ASHRM 2020
Resiliency and the Work Force - Keys to Survival Key Takeaways
Cultivate resiliency by practising the 7Ps presented at ECRI & RLDatix' recent webinar on the keys to survival in Resiliency and the workforce.
43:22Candor Comes to Arkansas: A Candid Approach to Care
Learn from a healthcare organization about how they partnered with Tim McDonald, RLDatix Chief Patient Safety & Risk Officer to use CANDOR to keep patients and health workers safe.
1:00:03Resiliency and the Workforce—Keys to Survival
In the wake of COVID-19, resilience is top of mind for healthcare organizations around the world, but what is resilience? Are there ways to cultivate resilience? Watch this on-demand webinar.
The “Seven Pillars” Response to Patient Safety Incidents: Effects on Medical Liability Processes and Outcomes
To Navigate Unprecedented Crises, Health Systems Need a New Approach to Risk
To mitigate risk and drive safety initiatives, health systems must challenge how they intervene and put processes in place to prevent adverse events and unsafe conditions. Learn how RLDatix can help.
43:31When Words and Actions Matter Most - Responding to Patient Harm: The Case for Communication and Resolution Programs
Listen to Dr. Tim McDonald's, Chief Patient Safety & Risk Officer, RLDatix, and Heather Gocke, MS, RNC-OB, CPHRM to learn how to connect your "head and heart" to drive culture change in healthcare.
COVID-19 has highlighted the need to address the emotional well-being of healthcare staff. Learn key strategies to help your organization develop programs to support staff during COVID-19 and beyond.
Caring for Caregivers Has Never Been as Important
The Communication and Optimal Resolution (CANDOR) toolkit has the potential to change a hospital's culture. Learn how it can help you improve patient safety, provide support to caregivers and more.
Evolving Your Patient Safety Efforts Around Key Industry Changes
Healthcare is constantly evolving and your patient safety efforts should be, too. Learn how your organization can align patient initiatives with industry changes.
How to Build Upon Your Organization’s Current Patient Experience Efforts
Patient experience covers many aspects of the healthcare delivery system. Check out our blog for three strategies to build upon your current patient experience efforts.