Connecting the Heart with the Head: When High Reliability Meets Health Worker Safety
This session will describe the paradigm shift in the approach to preventing and responding to patient harm that includes establishment of a psychologically safe culture and management of harm that includes the benefits of providing effective empathic peer support for health care workers involved in harm events. The session will also demonstrate the importance of the need to integrate the concepts of high reliability and human factors safety science into these compassionate patient safety efforts.
