Modernising patient outreach through web-based forms

July 31, 2019 Polly Kirk

One of the most essential aspects of a healthcare organisation is the way in which its caregivers communicate with their patients.

Creating open lines of communication and providing patients the freedom to share their feedback through a clear and unfiltered system is vital to patient well-being and satisfaction. Additionally, a well-implemented system for recording patient information will strengthen the performances of the healthcare professionals responsible for facilitating care.

To ensure the success of its efforts and assist an ongoing and ever-improving patient experience, healthcare organisations must employ methods for not only recording patient information, but also constantly evaluating that information for the purposes of improving practices and operations. This approach to continuous assessment helps guarantee that the performances of an organisation always remain diligent and efficacious.  

RLDatix Modules

The Patient Experience module is designed to be used in conjunction with other RLDatix systems to record patient information and support risk management strategies. Through the use of a web-based format, the information recorded through the Patient Experience Module is easily viewed and shared throughout entire systems. This allows healthcare organisations to significantly improve problem-solving techniques and assure that their patients remain safe, happy, and healthy.

The RLDatix Patient Experience module works with other modules such as Claims Management, Incident Reporting, and Risk Register. By connecting these modules through the same web-based system, healthcare organisations can use information collected through the patient experience to bolster the effectiveness of various internal functions.

The RLDatix system has been designed to work in real time; assessing issues as they arise and keeping track of pertinent information as it occurs. As all information is collected, recorded, and shared digitally, accessibility to sensitive timeline information is effortless, even well beyond the date of occurrence. This increased level of organisation is unprecedented in the healthcare industry, and completely transforms the ways healthcare organisations deal with matters of patient safety and satisfaction.  

Investing in Future Progress  

As the healthcare industry continues to evolve, and things like mobile apps, smart devices, and portable technologies allow patients to become ever more involved in their personal treatment, the need for uninterrupted patient communication will rise exponentially. Organisations relying on outmoded practices for recording and filing patient information will only be hindered by the progress around them. Investing in software that emphasises the importance of the patient experience, however, will ensure that healthcare organisations flourish alongside the advancements of the medical community and remain always at the forefront of progress.

All RLDatix modules are fully customisable and can be used for all manner of healthcare organisations, including hospitals, private care providers, ambulance services, and mental health facilities.

Find out more about RLDatix software and how encouraging the advancement of the patient experience can significantly improve the efforts of all healthcare organisations.

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